Return & Exchange

At The Mist and Mystery Store, we want you to be completely enchanted with your purchases. If, for any reason, you're not entirely satisfied, we offer a straightforward 7-day return and exchange policy. Please read the following guidelines carefully:

Eligibility for Returns & Exchanges:

  • Timeframe: You have 7 days from the date of purchase (or delivery, for online orders) to initiate a return or exchange.
  • Condition of Items: All items must be returned in their original condition, unworn, unused, and with all original tags and packaging intact. Any items showing signs of wear, damage, or alteration will not be eligible for return or exchange.
  • Proof of Purchase: A valid original receipt or proof of purchase (e.g., order confirmation email) is required for all returns and exchanges.

Return Options:

  • Online Returns: For purchases made through our website, please contact our customer service team at mistnmystery@hotmail.com or 0321-2374957
     to initiate the return process. They will provide you with instructions on how to return the item(s). Please note that you may be responsible for return shipping costs unless the return is due to a defect or an error on our part.

Exchange Options:

  • Online Exchanges: If you wish to exchange an item purchased online, please contact our customer service team. They will assist you with the exchange process, which may involve returning the original item and placing a new order. Exchange shipping costs may apply.

Refund Process:

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will 1 be processed to the original method of payment. 2  Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider. 

    Important Notes:

    • We reserve the right to refuse any return or exchange that does not meet the above criteria.
    • This policy applies to all purchases made at The Mist and Mystery Store, both in-store and online.
    • If you received a damaged or defective item, please contact us immediately, and we will gladly assist you.

    We strive to ensure your experience at The Mist and Mystery Store is magical. If you have any questions regarding our Return & Exchange Policy, please don't hesitate to contact us.